Frequently Asked Questions
When can I expect my order/where is my order?
Delivery time for physical products is typically within 4-7 days for domestic orders, while international orders might take 2-3 weeks. You should’ve received an update in your email containing the tracking number for your order when it was shipped out, but you can also contact and provide our support team at [email protected] with your tracking number, and they can provide the tracking number for you as well.
Where do you have a physical presence?
Currently, we do not have any physical presence in any location; we operate 100% online.
I have received my flashcards, but I haven't received my shirt yet?
Our apparel is shipped out separately from the rest of our products; you can contact our support team at [email protected] regarding your apparel, and they can get back to you with an estimated delivery date and a tracking number, if available.
I want to return a product.
Please contact our support team at [email protected] with your order number, and what product(s) you would like to return from your order. Please keep in mind that in accordance with our “Return and Refund” policy, we can only accept unopened and undamaged products.
I have experienced an issue when trying to place an order.
Please reach out to our support team at [email protected], and let them know what issues were experienced while attempting to place an order. If any screens were freezing/glitching or any error messages appeared, please make sure to let us know!
I have experienced an issue while trying to access my digital content.
Please reach out to our support team at [email protected], and let us know if you were attempting to access our “Sankofa Club”, “Black Math Genius Bootcamp”, or our “Black Math Genius PLUS” program. Additionally, all information regarding the issue, such as the website claiming you do not have access to the content, would be very helpful in our team quickly fixing the problem.
My coupon code is not working.
Please make sure that the coupon code was typed in exactly as it was provided to you. If you are certain, please reach out to our support team at [email protected], where they can either issue you a new coupon code for the same benefits, or quickly resolve the issue with the coupon code you have.
